Refund and Returns Policy

Because Zaptic is a Cloud SaaS platform providing automated API services, dynamic text/document data extraction, and developer packages, our billing structures are built around digital credit allocations and subscription packs. This Policy governs all credit purchases, automated renewals, and technical API resource lifecycle cancellations, replacing standard physical e-commerce return policies.

1. 100% Refund Eligibility Window (30 Days)

We want you to integrate Zaptic into your workflows with absolute confidence. Our core refund window spans exactly 30 calendar days from the initial timestamp of payment verification.

The Core Rule: You are fully eligible for a 100% refund of a purchased API Pack or ongoing billing tier if, and only if, you request the refund within 30 days of purchase and zero (0) credits from that specific pack have been consumed by our server extraction engine.

This means if you purchase any commercial tier (e.g., Starter, Professional, Business, or Enterprise Packs) to calibrate your dynamic JSON outputs or form endpoints, but do not process live document metadata or token assets, you can receive your full payment back with no hidden deductions.

2. Non-Refundable Scenarios and Partial Credit Protections

Once our data extraction servers begin processing your files, server infrastructure and large language model (LLM) processing tokens are irrevocably consumed. Consequently, the following exclusions strictly apply:

Partial Consumption: If even a single credit (1) from your balance has been utilized to parse a PDF, CV, policy, or web form entry, that specific transaction is entirely ineligible for standard partial refunds or pro-rated cash-backs.
Free Tiers (“Kickstart Pack”): Promotional assets or free onboarding balances carry zero cash value and can never be exchanged, transferred, or claimed for currency adjustments.
Expired Balances: Any request submitted more than 30 days after the original payment gateway authorization cannot be honored under our 100% money-back scheme.

3. Abuse Prevention & Account Violations

To protect platform integrity and minimize malicious infrastructure drainage, Zaptic reserves the right to reject refund submissions under these specific criteria:

Security Blocking: If an account is suspended or blocked by our system because its origin IP addresses generated systemic malicious failures (such as automated server abuse, brute-force scraping attempts, or repeated 404 validation spam), all rights to refunds on remaining pools are permanently forfeited.
Multi-Accounting Fraud: If our filters identify a single user executing fraudulent multi-registrations to bypass trial limits or repeatedly cycling unused packs to trigger recurring transaction resets, those balances will be flagged and excluded from processing.

4. Standard Processing and Refund Execution

When you submit an empty credit balance refund request via our team, the authorization flows through the following pipeline:

System Log Review: Our system immediately scans your account’s background logs (api.zaptic.io), checking credit utilization tables, cache generation histories, and integration mappings (such as WPForms, Formidable Forms, or Ninja Forms metadata) to confirm no active tokens were triggered.
Approval & Gateway Reversal: Upon validation of zero usage, your request is marked approved. The full cost is instantly transmitted to our third-party processing gateways (such as Stripe).
Bank Settlement: Funds automatically reverse onto your credit card or native funding source. This settlement routinely takes 5 to 10 banking business days depending on your local financial institution’s processing speeds.

5. Late or Missing Refunds

If you have received an approval notice from Zaptic but do not see the credit reflected on your statement after 10 business days:

Review your online banking or credit card dashboard to ensure the transaction isn’t listed under pending or processing reversals.
Contact your card issuer directly, as standard internal bank clearance delays often hold visible postings.
If these checks are complete and your balance remains unadjusted, please escalate directly to our billing support queue.

6. No Physical Exchanges or Shipping Relocations

Because Zaptic provides cloud software capabilities, we handle zero tangible merchandise. Do not attempt to route physical documentation, server configurations, or written requests to local corporate physical addresses. All billing operations, support claims, and technical credit modifications are carried out exclusively through secure digital support portals.